Finding Your Roots. Finding Your Story.

Genealogy Services FAQs

Q: How long does the genealogy research take?
A: That depends on the project. Some jobs only take a few hours. Others can take up to several weeks or months. Regardless of the project, however, the turnaround time will be prompt and the client will be kept up-to-date on the status of the project. The turnaround time can also depend on what documents, if any, are ordered from government institutions. Some court houses and vital records offices are very quick to deliver documents, while others can take a number of weeks to fulfill a document order. Under most circumstances, however, a project can always be expedited, if necessary.

Q: I see that your company is based in Chattanooga, Tennessee. Do I have to live in Chattanooga, Tennessee to use your genealogists services?
A: Absolutely NOT! As long as you have a telephone, a mailing address, and/or access to a computer, you can live anywhere in the world! Former clients have lived all over the world, from Las Vegas to Scotland!

Q: Is it possible to have more than one copy of a Presentation Binder, so I can share the research results with my relatives?
A: Of course! For a fee, you may obtain as many copies of the binder as you’d like. They make great gifts. Our family history books have been given as gifts for Christmas, Birthdays, Anniversaries, and even Retirement Parties. They are also very popular at Family Reunions!

Q: What if you can’t find the records I need?
A: Although rare, this can occur. You may find that the record being sought doesn’t exist. This can happen for different reasons, the most common of which is that a county courthouse burned, and all records prior to that date were lost. You, the client, must be confident that a thorough search will be conducted and that every effort will be made to find all necessary records. In addition, we will make every effort to thoroughly assess your project before we even get started and take you on as a client. That’s one big difference that sets us apart from our competition: If we don’t think we can help you with your research, we won’t take your money!

Q: So I’m definitely interested.  What do you need from me?
A: To begin a project, you will need to provide as much information as possible. If you wanted a family tree created from scratch, for example, you would need to gather the names of your parents, grandparents, etc., their birth, marriage and/or death dates, and the places where each event occurred.  The more information you are able to provide, the better. If you only have very limited information, however, that’s OK, too. We have also successfully created many family trees for our clients with very limited information.