The client acknowledges they they are buying a genealogist’s professional time and are not guaranteed results. Problems with genealogy can vary widely and some take much more time to solve than others and may even be unsolvable at the present time. The Ancestor Detector is not responsible for the results of the research project. While striving for excellence and accuracy in research, The Ancestor Detector can only guarantee that the very best work will be performed for each and every client. The client also understands that while The Ancestor Detector will work as quickly as possible to complete each job, some projects may become delayed for reasons beyond the genealogist’s control (i.e. a government document that is ordered may take several weeks longer than anticipated to arrive). Once an agreement between The Ancestor Detector and client has been made, half of the research fee will be due up front. All remaining costs will be due upon the completion of the project. The Presentation Binder will not be shipped to the client until full payment has been received. No exceptions. Additional costs (for copying, postage, etc.) incurred during the project are also due upon its completion.